:root{--bg: #f5f7fb;--panel: #ffffff;--border: #e6eaf2;--text: #111827;--muted: #6b7280;--primary: #2563eb;--chip: #eef2ff;--shadow: 0 6px 20px rgba(16, 24, 40, .08)}*{box-sizing:border-box}.panelShell{background:#fff;border-radius:14px;box-shadow:0 1px 3px #0000000a;overflow:hidden;display:flex;flex-direction:column}html,body,#root{height:100%;margin:0;font-family:ui-sans-serif,system-ui,-apple-system,Segoe UI,Roboto,Helvetica,Arial;color:var(--text);background:var(--bg)}.appShell{height:100vh;display:grid;grid-template-columns:320px 340px 1fr 380px;gap:12px;padding:12px;background:var(--bg);overflow:hidden}.resPane,.leftPane,.midPanel,.memberRight{background:var(--panel);border:1px solid var(--border);border-radius:14px;box-shadow:0 1px 3px #0000000a;overflow:hidden;display:flex;flex-direction:column;min-height:0}.resBody{flex:1;overflow:auto;min-height:0}.threadList{flex:1;overflow:auto;min-height:0;padding:10px;height:auto}.messages{flex:1;overflow:auto;min-height:0;padding:14px;background:linear-gradient(#fff,#fbfcff);height:auto}.memberRightBody{flex:1;overflow:auto;min-height:0;padding:12px;height:auto}.leftTop{padding:14px;border-bottom:1px solid var(--border)}.titleBlock{margin-bottom:10px}.appTitle{font-weight:800;font-size:16px}.appSub{color:var(--muted);font-size:12px;margin-top:2px}.searchInput{width:100%;padding:10px 12px;border-radius:10px;border:1px solid var(--border);outline:none}.searchInput:focus{border-color:#c7d2fe;box-shadow:0 0 0 3px #6366f126}.filtersRow{margin-top:10px;display:flex;gap:8px;flex-wrap:wrap}.chip{border:1px solid var(--border);background:#fff;padding:7px 10px;border-radius:999px;font-size:12px;cursor:pointer}.chip--on{background:var(--chip);border-color:#c7d2fe;color:#1e3a8a;font-weight:600}.threadList{overflow:auto;height:calc(100% - 160px);padding:10px}.threadItem{width:100%;text-align:left;border:1px solid var(--border);background:#fff;border-radius:12px;padding:12px;margin-bottom:10px;cursor:pointer}.threadItem--active{border-color:#c7d2fe;box-shadow:0 0 0 3px #6366f124}.threadRow1{display:flex;align-items:center;justify-content:space-between;gap:8px}.threadTitle{font-weight:700}.threadMeta{margin-top:6px}.threadFooter{margin-top:10px;display:grid;gap:6px}.threadSnippet{color:var(--muted);font-size:12px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.topBar{padding:14px;border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between;gap:12px}.topTitle{font-weight:800}.topSub{color:var(--muted);font-size:12px;margin-top:3px}.topActions{display:flex;align-items:center;gap:10px}.select{padding:9px 10px;border-radius:10px;border:1px solid var(--border);background:#fff}.composerBar{padding:12px 14px;border-bottom:1px solid var(--border);display:flex;gap:10px}.composerInput{flex:1;padding:10px 12px;border-radius:10px;border:1px solid var(--border)}.btn{background:var(--primary);color:#fff;border:none;border-radius:10px;padding:10px 14px;font-weight:700;cursor:pointer}.btn:disabled{opacity:.5;cursor:not-allowed}.btn--ghost{background:#fff;color:var(--text);border:1px solid var(--border)}.messages{padding:14px;height:calc(100% - 132px);overflow:auto;background:linear-gradient(#fff,#fbfcff)}.msg{max-width:78%;border:1px solid var(--border);border-radius:14px;padding:10px 12px;margin-bottom:10px;background:#fff}.msg--guest{margin-left:auto;border-color:#dbeafe;background:#eff6ff}.msg--agent{margin-right:auto;background:#fff}.msgHeader{display:flex;justify-content:space-between;align-items:baseline;gap:10px}.msgWho{font-weight:800;font-size:12px}.msgBody{margin-top:6px;white-space:pre-wrap}.badge{display:inline-flex;padding:4px 8px;border-radius:999px;font-size:11px;border:1px solid var(--border)}.badge--good{background:#ecfdf5;border-color:#a7f3d0;color:#065f46}.badge--warn{background:#fff7ed;border-color:#fed7aa;color:#9a3412}.badge--neutral{background:#f3f4f6;border-color:#e5e7eb;color:#374151}.memberRightHeader{padding:14px;border-bottom:1px solid var(--border);display:flex;justify-content:space-between;align-items:center}.memberRightTitle{font-weight:800}.memberRightBody{padding:12px;overflow:auto;height:calc(100% - 58px)}.card{border:1px solid var(--border);border-radius:12px;padding:12px;background:#fff;margin-bottom:12px}.sectionTitle{font-weight:800;margin-bottom:10px}.kv{display:grid;gap:8px}.kvRow{display:flex;justify-content:space-between;gap:12px}.kvK{color:var(--muted);font-size:12px}.kvV{font-weight:700;font-size:12px}.muted{color:var(--muted)}.mutedSmall{color:var(--muted);font-size:12px}.alert{border-left:4px solid}.alert--error{border-left-color:#ef4444;background:#fef2f2}.alert--warn{border-left-color:#f59e0b;background:#fffbeb}.txBox{border-top:1px dashed var(--border);padding-top:10px;margin-top:10px}.txBoxHeader{display:flex;justify-content:space-between;align-items:center}.txBoxTitle{font-weight:800;font-size:12px}.txTableWrap{overflow:auto;margin-top:8px}.txTable{width:100%;border-collapse:collapse;font-size:12px}.txTable th,.txTable td{padding:8px;border-bottom:1px solid var(--border);text-align:left}.summaryBtn{cursor:pointer;font-weight:800}.pre{white-space:pre-wrap;font-size:11px;color:#111827}.replyBar{display:flex;gap:10px;padding:12px 14px;border-top:1px solid rgba(0,0,0,.06);background:#fff;align-items:center}.replyInput{flex:1;min-height:44px;max-height:110px;resize:vertical;padding:10px 12px;border-radius:10px;border:1px solid rgba(0,0,0,.12);outline:none;font-size:14px}.authPage{height:100vh;width:100%;display:flex;align-items:center;justify-content:center;padding:18px;background:radial-gradient(1200px 700px at 20% 10%,#eef2ff 0%,transparent 55%),radial-gradient(1000px 600px at 80% 0%,#dbeafe 0%,transparent 55%),var(--bg)}.authCard{width:100%;max-width:460px;background:var(--panel);border:1px solid var(--border);border-radius:16px;box-shadow:var(--shadow);overflow:hidden}.authHeader{padding:18px 18px 12px;border-bottom:1px solid var(--border)}.authTitle{font-weight:900;font-size:18px}.authSub{margin-top:4px;color:var(--muted);font-size:12px}.authForm{padding:16px 18px 18px;display:grid;gap:12px}.authLabel{display:grid;gap:6px;font-size:12px;color:var(--muted);font-weight:700}.authInput{width:100%;padding:11px 12px;border-radius:12px;border:1px solid var(--border);outline:none;font-size:14px;color:var(--text);background:#fff}.authInput:focus{border-color:#c7d2fe;box-shadow:0 0 0 3px #6366f126}.authBtn{width:100%;padding:12px 14px;border-radius:12px}.authHint{text-align:center;font-size:12px;color:var(--muted);margin-top:2px}.loadingBanner{display:flex;gap:10px;align-items:center;padding:10px 12px;border:1px solid #e6e6e6;border-radius:10px;background:#fff;margin:10px}.spinner{width:18px;height:18px;border:2px solid #ddd;border-top-color:#555;border-radius:50%;animation:spin .8s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.errorBanner{padding:10px 12px;border:1px solid #ffd1d1;background:#fff5f5;border-radius:10px;margin:10px}.unreadDot{display:inline-block;width:10px;height:10px;border-radius:999px;margin-right:8px;background:#ff2b2b;animation:blink 1s infinite;vertical-align:middle}@keyframes blink{0%{opacity:1}50%{opacity:.15}to{opacity:1}}